Frequently Asked Questions (FAQs)
SHIPPING & DELIVERY
Do you offer Free Shipping?
Yes, all orders worth P35,000 and above, except for same day delivery.
All deliveries booked via 3rd party courier will be shouldered by the customer.
How long does Shipping take?
Our standard shipping is 2-3 days within Metro Manila, while for provincial addresses, it takes 5-7 days after order processing.
We also accept Same-Day Deliveries via Lalamove within Metro Manila.
Note:
- Business days do not include Sundays and holidays in the Philippines.
- Pre-order items may take more time depending on ETA.
How do I know if my Order has been Shipped?
Once you place an order, you will automatically receive an order confirmation email.
Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another email with shipping information.
RETURNS & REFUNDS
Do you accept Returns?
We allow exchange of defective/damaged items only, depending on the product/device. Please refer to our Warranty Policy below:
Retro Gaming Console - 1 Week Store Warranty + Replacement
Sony PS5 - 1 Year Store Warranty
Steam Deck - 1 Month Store Warranty
NOTE: Our company policy does not permit “change-of-mind refunds” or exchanges for items. Refunds or exchanges are only allowed in the case of a defective/damaged item. Please provide photo and video proof of the defective/damaged item(s) and a detailed explanation for your return to be considered, together with the issued receipt of your purchase.
Kindly send us an email to support@ltab.ph or reach us via our Facebook Messenger to process your exchange of defective/damaged items.
STEP 1: Request exchange or refund via support@ltab.ph or via our Facebook Page, providing photo and video proof of the defective/damaged item and a detailed explanation, and kindly wait for approval within 2-3 days.
STEP 2: Once approved, you will get a confirmation email and go signal to ship back the items within 2-3 days to the address provided on the exchange approval email, as well as the tracking provided by the courier.
STEP 3: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will then begin to process the repair with our Supplier. This may take time as defective/damaged items are shipped to our Supplier for further inspection and repair. You will be notified if your device is now being repaired and when the repair is done. Shipping time depends on the courier.
IMPORTANT RETURN POLICY:
1. Make sure that the return item(s) is in the same LTAB Gaming Hub Packaging.
2. All freebies (grips, pouch, stickers, etc.) should be included in the packaging.
3. Make sure to include the original receipt you received for the item(s).
*all returns/exchanges are to be approved on a case by case basis.
Am I eligible for Returns/Exchanges?
In order for us to approve your return, it must meet the following conditions:
- Item(s) must meet our Warranty Policy, depending on the device.
- Item(s) must be undamaged. Dropping, Throwing, etc. is considered damaging it.
- Item(s) must be returned in original condition, complete with all freebies included, original receipt and packaging.
Note: Approved Returns will automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ltab.ph.
I received the wrong order/my order is incomplete, what do I do?
As soon as you notice it, kindly contact us immediately at support@ltab.ph or send us a message via our Facebook Page. Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.
I received a damaged/faulty item!
All of our items are inspected before being shipped to ensure the highest quality is being sent to you. Please inspect your order upon reception and contact us immediately at support@ltab.ph or send us a message via our Facebook Page, if the item is defective/ damaged or if you received the wrong item or your order is incomplete, so that we can evaluate the issue and make it right.
Kindly include images/videos showing the faulty/damaged product. We'll make sure to sort out the problem quickly.
Additionally, we cannot be held liable for damages caused by mis-handling of item(s) by the customer.