Refund policy

Our Warranty varies based on the Device:

Retro Gaming Console - 1 Week Store Warranty + Replacement

Sony PS5 - 1 Year Store Warranty

Steam Deck - 1 Month Store Warranty

Kindly be aware that our company policy does not allow refunds or exchanges for change-of-mind purchases. Only defective products are eligible for refunds or exchanges. Please have your receipt or proof of purchase ready for processing.

To start a return, you can contact us at support@ltab.ph. Please note that returns will need to be sent to the following address:

 

LTAB GAMING HUB QUEZON CITY BRANCH

14 Fort Santiago Street, Bago Bantay, Quezon City

If your return is accepted, we’ll be sending you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ltab.ph.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@ltab.ph.